Order shipping from www.onecarats.in is secure, safe, and hassle-free. All products are insured during transit by an insurance company. Every package containing jewelry or gold coins purchased from www.onecarats.in will arrive at your doorstep in durable and tamper-proof packaging.
Shipping Charges:
We ship all orders through trusted courier partners, and shipping is free of cost across all of India.
Delivery to Identified Person:
Customers need to provide accurate details of the recipient’s name (matching their government-issued photo ID), along with the complete address, nearby landmark, pin code, and contact number for smooth delivery. During delivery, the recipient must present one of the following identity proofs:
Delivery Location:
Orders can only be delivered to the recipient’s residential or work location. Delivery to public places such as malls, hotels, restaurants, hostels, or on the street is available.
If the recipient is unavailable during delivery attempts, the courier company will make three additional attempts. If unreachable or unavailable after these attempts, the product will be returned to the www.onecarats.in facility.
Shipment Discrepancy:
Upon receiving your order, carefully inspect the product. If you notice any damage, shortage, over-shipment, or suspect part of the shipment is lost, contact the www.onecarats.in Customer Care Department within (within 72 hours) by calling +91 7862895109 and sending an official email to onecarats@gmail.com
Damaged Products:
If you receive a damaged parcel or product, contact the www.onecarats.in customer service department within (within 72 hours) by calling +91 7862895109 and sending an official email to onecarats@gmail.com Do not damage or discard the parcel or product. Our investigation team will investigate the complaint once received and take appropriate action.
Missing Products:
Inspect the parcel before accepting it and report any issues within 72 hours. Contact the www.onecarats.in customer service department by calling +91 7862895109 and sending an email to onecarats@gmail.com if you encounter any issues. Our investigation team will promptly address the matter and provide a resolution within 7 working days.
Free Gift Packaging:
www.onecarats.in provide complimentary gift packing along with a personalized gift message. To include a gift message with your purchase, find the Gift message text box on the shopping bag/cart page. The custom message will be printed on a unique card and delivered alongside the gift.